Shipping Policy

Welcome to SCG Security Store. We are committed to delivering your orders efficiently and securely. Please read through our shipping policy for detailed information on how we handle shipping and delivery.

Shipping Rates & Methods

• Free Shipping: Enjoy free shipping on orders over $1000 USD.
• Standard Shipping: Orders under $1000 USD will be charged a flat shipping rate, calculated at checkout based on your location and selected shipping method.

Processing Time

• Order Processing: Orders are typically processed within 1-2 business days. Processing times may vary during peak seasons or due to high order volumes.
• Business Days: Our business days are Monday through Friday, excluding holidays.

Shipping Times

• Domestic Shipping (USA):

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 1-3 business days

• International Shipping:

  • Standard International Shipping: 7-21 business days
  • Expedited International Shipping: 5-10 business days

Shipping Restrictions

• We currently ship to addresses within the United States and internationally. Please note that shipping times may vary based on the destination country.
• Certain products may be restricted from shipping to specific international locations due to regulatory constraints or carrier limitations.

Order Tracking

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order's status through the provided link.

Shipping Address

• Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes after the order has been shipped are not possible.

Shipping Carriers

• We use trusted carriers such as USPS, UPS, FedEx, and DHL for domestic and international shipping. The carrier will be selected based on the most efficient and reliable option for your delivery.

Duties & Taxes

• Domestic Orders (USA): Sales tax will be applied to orders shipped within the United States where applicable.
• International Orders: Duties, taxes, and customs fees are the responsibility of the customer. These charges vary by country and are not included in the product price or shipping cost. Please check with your local customs office for more information on potential charges.

Damaged or Lost Packages

• Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage. We will work with the carrier to resolve the issue and arrange for a replacement or refund.
• Lost Packages: If your package is lost in transit, please contact us so we can initiate a trace with the carrier. We will do our best to assist you in locating the package or arranging for a replacement.

Returns & Exchanges

• Please refer to our Return Policy for information on returns and exchanges.

Contact Us

If you have any questions or concerns regarding shipping, please contact our customer support team:

• Address: 8928 Fulbright Ave, Chatsworth, CA 91311, US
• Phone: (800) 806-5422
• Email: info@securityscg.com

We are here to help!

Secure Payments

We offer secure payment methods protected by Shopify, including:

• VISA
• MasterCard
• American Express
• Discover
• JCB
• Union Pay
• PayPal
• Apple Pay
• Maestro
• Shop Pay

We only sell original products sourced from official suppliers.

Thank you for shopping with SCG Security Store. We appreciate your business and strive to provide you with the best service possible.

For more information about our company, please visit our official website at Security Consulting Group.

PPO Number: 119767