Refund Policy

Refund Policy

Thank you for shopping at SCG Security Store. We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we are here to help.

Returns

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Time Frame: You have 30 calendar days to return an item from the date you received it.
  • Process: To initiate a return, please contact our customer service at (800) 806-5422 or email us at info@securityscg.com. Provide your order number and the reason for the return. We will guide you through the return process.

Refunds

  • Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • Approval: If your return is approved, we will initiate a refund to your original method of payment.
  • Time Frame: The refund will be processed within a certain amount of days, depending on your card issuer’s policies.

Late or Missing Refunds

  • Check with Bank: If you haven’t received a refund yet, first check your bank account again.
  • Contact Card Issuer: Then contact your credit card company, it may take some time before your refund is officially posted.
  • Bank Processing Time: Next, contact your bank. There is often some processing time before a refund is posted.
  • Contact Us: If you’ve done all of this and you still have not received your refund yet, please contact us at info@securityscg.com.

Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at (800) 806-5422 or info@securityscg.com and send your item to: 8928 Fulbright Ave, Chatsworth, CA 91311, US.

Shipping

  • Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Shipping Label: If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Lost or Damaged Returns: We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Non-Returnable Items

  • Damaged By Customer Products: A product damaged by customer is not refundable.

Contact Us

If you have any questions about our refund policy, please contact us:

  • Address: 8928 Fulbright Ave, Chatsworth, CA 91311, US
  • Phone: (800) 806-5422
  • Email: info@securityscg.com

Thank you for shopping with SCG Security Store. We value your business and are committed to providing you with the best service possible.